Customer Feedback Analyzer

Paste raw customer feedback from support tickets, NPS surveys, app reviews, or user interviews. SPM clusters themes, scores severity, and turns scattered complaints into a prioritized action plan with owners and success metrics.

Your document
Paste your content above

How it works

  1. 1
    Paste your raw feedback

    Support tickets, NPS survey responses, app store reviews, user interviews, or any mix. No formatting needed. SPM handles messy, multi-channel input.

  2. 2
    SPM clusters and scores

    The AI groups feedback into themes by product area, tags sentiment, counts frequency, identifies affected user segments, and scores business impact for each cluster.

  3. 3
    Get a prioritized action plan

    Each insight includes a root cause hypothesis, recommended action, named owner, success metric with target, and strategic alignment. Quick wins are flagged for immediate action.

What you get

Theme clustering with frequency

Feedback items grouped by product area with exact counts. No more guessing which problem is mentioned most.

Severity and impact scoring

Each theme scored on business impact (churn risk, revenue, NPS) and user impact (segment, volume). High-severity items surface first.

Root cause hypotheses

Goes beyond symptoms to structural causes. "Checkout crashes" becomes "Apple Pay SDK version incompatibility after iOS 18 update."

Prioritized action plan with owners

Every insight maps to a specific next step, a named team, a measurable success metric, and strategic alignment.

FAQ

What kind of feedback works best?
Any customer feedback: support tickets, NPS survey responses, app store reviews, user interview transcripts, Slack messages from customers, CSAT surveys, or even informal notes. Mix channels for the richest analysis.
How many analyses can I run for free?
2 free analyses, no sign-up required. Sign in with Google for unlimited access and 30 expert document reviews.
How is this different from asking ChatGPT to analyze feedback?
ChatGPT gives you a summary. SPM applies 16 evaluation criteria across categorization, insight extraction, prioritization, and actionability. You get theme clusters with frequency counts, severity scoring, root cause hypotheses, and a prioritized action plan with named owners and success metrics.
Can I paste feedback from multiple channels?
Yes. Mixing support tickets, NPS, and app reviews gives SPM more signal. It identifies which channels report which problems and cross-references patterns.
Can SPM turn these insights into a PRD?
Yes. Sign in for 30 expert reviews that help you build PRDs, user stories, competitive analyses, and roadmaps from your insights. See all reviews →

Other free tools

Meeting to Roadmap

Paste your meeting notes or transcript. SPM extracts action items, assigns owners, maps dependencies, and organizes everything into a prioritized NOW / NEXT / LATER visual roadmap. Takes about 30 seconds.

User Story Generator

Paste your PRD, feature description, or product brief. SPM generates INVEST-compliant user stories with acceptance criteria, ready for your sprint backlog.

Notes to Roadmap

Turn scattered bullet points, brainstorm scratchpads, or planning session notes into a structured visual roadmap. SPM reads your rough notes, identifies what matters, and organizes it into prioritized lanes with owners.

Standup to Roadmap

Your daily standups generate decisions and blockers that disappear into Slack. Paste your standup notes and SPM converts them into a living roadmap that tracks what is blocked, what is moving, and what comes next.